The agreement is a contract for custom made goods and services between us the supplier and you the consumer. This contract is concluded when you become bound to buy the goods and we become bound to supply them. Both of these acts will have occurred when we have confirmed your order and accepted it.When you agree to purchase bespoke furniture from us we will confirm:-
1 The items listed separately on your sales agreement.
2 The design shape, fabric, cushions shape, fillings and feet as chosen by you.
3 The approximate sizes as specified by you.
4 The purchase price.
5 The approximate delivery date.
6 How to pay the deposit and subsequent balance payments.
7 Your address and or delivery address and telephone numbers.
You should ensure that everything listed on your sales agreement is correct and meet your exact requirements. Once we have accepted and confirmed your order, and taken a deposit, it may not be possible to amend your order.
Final Payment .The items on the order will not be delivered unless the outstanding balance is paid. Payment can be made prior to delivery, or on the delivery day, as cash or credit/debit card. Please note we do not accept American Express cards. Also be aware we cannot accept personal cheques on delivery day. We do not offer credit facilities.
Delivery arrangements.The Steinhough local delivery service, consists of two highly trained men arriving at your home. We operate a doorstep delivery service as we are not insured inside your house. However if you assume responsibility, we will take the furniture to a room of your choice. We are not responsible for any damages that may happen whilst inside your home.. You may be asked to sign a disclaimer before installation.
Delivery outside our local area is by carrier and subject to their own delivery conditions.
GuaranteeAll our bespoke furniture carries a 5 year frame and construction guarantee against faulty workmanship and/or faulty materials. Cushion fillings, fabrics, leathers, vinyl, feet, castors and accessories are guaranteed for one year from the delivery date.
We do not guarantee any Fabric supplied by you the client. This does not affect your statutory rights.
These guarantees do not cover fair wear and tear, neglect, abuse or misuse, loss or damage due to unreasonable exposure to water or weather; loss or damage due to fire, smoke, explosion, lightening, sunlight, animals, infestation by animals or insects, theft, accidental damage or loss caused by a third party.
Because bespoke furniture is created for, and is unique to you, it does not have an automatic right to return or cancel it. Should there ever be a reason to return your custom made furniture, there is a 40% restocking fee, we cannot offer a full refund. This does not affect your statutory rights.
We cannot accept responsibility for any advertising, pictures or claims made on any other web site.
All sizes given are approximate
All fabric, leather and vinyl and accessories will be as true a representation as possible to the colour and texture of any samples supplied to you.
Supply dates are approximate and subject to the availability of all components.
Our rightsWe reserve the right to: Modify or withdraw, temporarily or permanently, this Website (or part thereof) with or without notice to you and you, confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website.
And or change the conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether conditions have been changed. If you do not agree to any change to the conditions then you must immediately stop using the Website.
Third party links
To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for
(i) the privacy practices of such websites,
(ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or
(iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.
We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation from time to time in place.
When you shop on this Website, we will ask you to input and will collect Personal Information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections.
You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service.
We confirm that any Personal Information which you provide to us (or which is available on public registers) and any User Information from which we can identify you, is held in accordance with the registration we have with the Data Commissioner's Office. We use your information only for the following purposes:
Processing your orders; for statistical or survey purposes to improve this Website and its services to you.We will not release your Personal Information to any company outside of Cheshiresofas for mailing or marketing purposes.
You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information, we are entitled do so.
Customer Satisfaction is a very important to us all here. To monitor and improve the quality of our service some calls may be recorded.